Sunday, January 10, 2021

This is just the dumbest thing...

I saw an ad for Butcher Box and thought it looked interesting. Right now I buy 'meat' from a local purveyor and it's mostly various kinds of sausage (along with chicken breasts and meatballs.) I get pork, beef and lamb sausages and they are tasty but I'm getting a little bored. The quality (and quantity) of meat available at my local supermarket is not worth the price of admission and their so-called fresh fish is basically a matter for the health department. Like fruits and vegetables, meat must be carefully chosen and some random 'shopper' can't be depended on to choose what I would choose, so when I order groceries from a different store I never include meat or fruits and veg. Once burned, twice shy, as the saying goes.

Anyway, I went to the Butcher Box website and discovered the only way I could get access to the site was to sign up for a free food package that would be part of my first order. What??? the free food package contained food I do not want, or eat (pork butt, chicken thighs? NO.) 

I contacted the company via their on-line chat (which was super slow) and was told, after some back and forth - 

"Michelle (ButcherBox)

Jan 10, 2021, 11:31 AM EST

Hi Grace,

I'm afraid I wasn't able to get any link with no offers added. You may place your order using the free Ultimate keto deal and contact us as soon as you place your order so we can remove the offer in your account for you.

Hope this helps! If you have any further questions, please let me know.

Sincerely,

Michelle"

That's just dumb - put in an order via the website and then CALL THEM to cancel part of the order??? Seriously? How is that making my life easier. 

I replied - 

"Well that is the dumbest thing I have ever heard LOL I want to use your service/buy from you and I can't because I don't want the 'free' stuff? You need to let your sales department know that some people are picky about what they buy and eat.   Geeze...

Thank you. Enjoy your day."

But I must say they are giving good customer service "the old college try" because I just received this email response -

Michelle (ButcherBox)

Jan 10, 2021, 12:33 PM EST

Hi Grace,

I completely understand your concern and I'm so sorry for the inconvenience.  I'm forwarding your request to our sales team and someone will reach out to assist you with this. If you haven't done so, please provide your phone number and the best time to accept a call.

You also have the option to contact our sales team at 855-981-8568 option #1.

Sincerely,

Michelle


Despite their good intentions, I guess I'll just stick with what I've got. I find this so weird. 

3 comments:

  1. No, ma'am, the pork butt is not optional. Go butt or go home. Thank you, come again.

    ReplyDelete
  2. Well that's nuts! We get Butcher Box and I can get a link for $30 off a box for you but I have no idea if it'd let you in the site to look around or if they'd still make you sign up to get free stuff to do so. I'll put the link here if you want to try: http://fbuy.me/qYrA6

    ReplyDelete

Tawk to me...